Copa Airlines is one of the airlines of Panama headquartered in Panama City, Panama. The airline is famous among the people for its fare classes, low-cost flight tickets, cancellation and refund policy, frequent flyer program, lounge membership, etc. And, if you are planning to book a flight with this airline make sure you read the article below to know more about it.
Offers low fare
The airline offers low fares to all the customers who visit the Reservations Center or ticket counter or visit the official website of the airline to receive the lowest rate available.
Prior information on delays, cancellations, and reservation
Though Copa Airlines flights operate on time, some events may give rise to situations that may affect the normal operation of the scheduled flights. Therefore, there may be a possibility that the flight delays of 30 minutes or more, cancellations or diversions. The airline will provide updated information within 30 minutes after such changes occur and will provide regular updates on irregular situations.
Edge over services for customers with disabilities and other special needs
- Service for children: If a child is under 5 years of age, the child can’t travel alone and must be accompanied by an adult on all flights. If a child is between 5 and 7 years old can travel alone only on direct flights or with intermediate stops. Also, children between 8 and 14 years old can travel alone on direct flights and connections of the same airline, and children above 15 years can travel alone.
- Service for disabled people: If someone in your family is fighting with a disability, the airline will provide courteous, dignified, and professional service throughout the flight. You can ask for assistance upon arrival at the airport if they require certain accommodations during the trip. However, if you need any special assistance, you must inform the airline in advance.
Services during extended tarmac delays
If there is an extended tarmac delay the airline will make the provision of snacks and drinking water no later than two hours after the aircraft in the case of a departure or in the case of arrival, sanitary facilities and medical care suitable if necessary.
Compensation in case of overbooking
At times, some flights may have more confirmed passengers than can travel on the aircraft and it is called overbooking. Here, Copa Airlines will not deny a seat until the gate agents first ask passengers with flexible travel plans to voluntarily offer to give up their confirmed seats. In such a scenario, the airline will deny boarding to passengers in accordance with the written policy on boarding priority. As a result, if you have been denied boarding, you are entitled to compensation and accommodations and will be confirmed on a subsequent flight. You may also prompt a refund for all fees that were charged for optional services on Copa Airlines booking that you were unable to use due to overbooking or flight cancellation.
Despite such a customer-centric policy, you may always contact the customer care of the airlines and share your concern with the representative for a positive solution. if you plan to contact a kiosk for your bookings, make sure they help you with such related matters. You may also contact Faresmatch at 1-800-918-3039 to help you make the bookings, find the best deal and enjoy the journey.